Terms & Conditions

Spa – Terms & Conditions

Lastupdated: 1st July 2025

1. Introduction

Welcome to our in-house treatment spa. By booking a treatment or using our facilities, you agree to comply with the following Terms & Conditions. The Spa is operated by Away Resorts. These terms are governed by the laws of England,
Scotland and Wales.

2. Booking & Payment

  • All spa treatments must be paid in full at the time of booking.
  • Bookings can be made online, by phone, or in person and are subject to availability.

3. Cancellations & No-Show Policy

  • Cancellations made with less than 48 hours’ notice will not be refunded.
  • Failure to attend a scheduled appointment (“no-show”) will result in the full treatment fee being charged.
  • Refunds are not given for late arrivals or missed portions of your treatment.

4. Age Policy

  • Spa treatments and facility access are available only to guests aged 16 years and over.
  • We reserve the right to request proof of age when necessary.

5. Health & Safety

  • All guests must complete a confidential consultation form before treatment.
  • You must inform us of any relevant medical conditions, allergies, medications, or if you
    are pregnant.
  • If you are currently undergoing cancer treatment or have a history of cancer, please let us know at the time of booking. Some treatments may need to be modified or adapted to ensure your safety and comfort.
  • In some cases, we may require a letter of consent from your GP or oncologist before proceeding with certain therapies.
  • Our therapists are trained to offer gentle, supportive services for clients recovering from illness, and your wellbeing is
    our priority.
  • We reserve the right to decline or modify treatments if we believe they could pose a health risk.

6. Pregnancy & Maternity Treatments

  • Certain treatments are not suitable during pregnancy, particularly in the first trimester (0–12 weeks). Please notify us at the time of booking if you are pregnant.
  • We offer a selection of treatments that are specially adapted and safe for pregnancy, which are available only after the first trimester.
  • Spa access such as saunas, steam rooms, hot tubs, and hydrotherapy areas is not recommended during pregnancy. Use of these facilities is at your own discretion and risk.
  • Some of our therapists are trained to support expectant mothers, and we are committed to always ensuring your comfort and safety.

7. Arrival & Late Policy

  • Please arrive at least 15 minutes before your scheduled appointment.
  • Late arrivals may result in reduced treatment time without adjustment to price.

8. Spa Etiquette

To maintain a peaceful environment, guests are kindly asked to:

  • Keep voice volume low and mobile phones on silent.
  • Wear appropriate swimwear or spa attire in communal areas.
  • Avoid photography or filming in treatment rooms and wet areas.
  • Treat staff and other guests with courtesy and respect.

9. Right to Refuse Service

We reserve the right to refuse treatment or facility access if a guest:

  • Is under the influence of alcohol or drugs,
  • Behaves in a threatening, abusive, or inappropriate manner,
  • Fails to disclose relevant medical information.

10. Liability

  • The spa will not be liable for any injury, loss, or damage suffered by guests.
  • We are not responsible for loss of personal belongings.
  • Nothing in these terms limits your legal rights under the Consumer Rights Act 2015.

11. Privacy & Data Protection

  • We collect your personal and health information to ensure safe delivery of treatments.
  • Your data is processed in accordance with the UK GDPR and our Privacy Policy.
  • We do not share personal data with third parties except where legally required.

12. Changes to Terms

We reserve the right to amend these Terms & Conditions at any time. The latest version will be available at reception and on our website.